Terms for professionals

Your first 3 requests are free. Then pay only for the requests you choose, with no commissions or subscriptions.

Credits are a prepaid balance for buying requests in the Ofert network. They cannot be refunded in money, transferred or exchanged. Unanswered or invalid requests are refunded in credits. Exceptions apply to duplicate charges, technical errors attributable to Ofert, and account closure for reasons not attributable to the professional; the unused balance is then refunded in money.

1 credit = EUR 0.01 excluding VAT. VAT: 21%. If you buy as a business or professional whose place of business is in the Canary Islands, Ceuta or Melilla, the sale is not subject to Spanish VAT (Ley 37/1992, arts. 3 and 69.Uno.1.º) and the invoice says so; Ofert does not charge IGIC or IPSI.

OfertSalud is not a health centre, service or establishment, does not provide healthcare and is not a party to the relationship between patient and centre. We only pass the client's request (type of service, province, timing and language) to at most 3 centres or professionals with a registered health authorisation, who send their own information in the platform conversation. We do not publish prices, do not recommend or rank centres and make no claims about treatments.

Each centre is responsible for its information complying with Royal Decree 1907/1996 (advertising with alleged health purposes), regional health-advertising rules and its health authorisation. We charge centres a fixed price per request (advertising), never a percentage or an amount per patient treated. Each registered professional is also responsible for complying with the code of conduct of their professional association.

Before any text from a centre or professional is saved, sent or published (first message, messages, quotes, profile, albums, photo captions and replies to reviews), an automatic filter of fixed rules (no artificial intelligence) rejects it if it contains expressions prohibited by Real Decreto 1907/1996 or Ley 44/2003: promises of a cure or certain results, curing diseases, slimming properties, patient testimonials or before-and-after photos, “miracle” products, “natural” presented as a curative effect, replacing medicines or the doctor, and sexual performance. The professional sees the phrase and the reason and can rewrite it; if the first message is rejected, the request is not taken and nothing is charged. Texts saved earlier that do not meet these rules are not shown on the public page. The filter does not catch everything: each centre remains responsible for its information.